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Orders & Shipping

  • When will my order ship?
  • How long does US shipping take?
  • How do I track my order?
  • Can I change my shipping address?
  • My tracking hasn't updated. What should I do?
  • My order says delivered but I can't find it. What should I do?
  • My order arrived damaged. What should I do?
  • Can I change or cancel an order before it ships?
  • What payment methods does Olsom accept?
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Help Center/Orders & Shipping/My tracking hasn't updated. What should I do?
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Orders & Shipping

  • When will my order ship?
  • How long does US shipping take?
  • How do I track my order?
  • Can I change my shipping address?
  • My tracking hasn't updated. What should I do?
  • My order says delivered but I can't find it. What should I do?
  • My order arrived damaged. What should I do?
  • Can I change or cancel an order before it ships?
  • What payment methods does Olsom accept?
← All Help Center topics

My tracking hasn't updated. What should I do?

Tracking can occasionally take some time to update after a parcel changes locations or carriers.

Give the carrier some time to refresh the tracking information.

If your tracking has not updated for an unusual amount of time, contact Olsom Support and include your order number so we can look into it.

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*These statements have not been evaluated by the FDA. Olsom is not intended to diagnose, treat, cure, or prevent any disease.