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Returns & Guarantee

  • How does the 30-day money-back guarantee work?
  • Who is eligible for the guarantee?
  • How do I request a refund?
  • Do I need to return the product?
  • What happens if my order arrives damaged?
  • How long does a refund take?
  • Can subscription orders be refunded?
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Help Center/Returns & Guarantee/How do I request a refund?
More in Returns & Guarantee ↓

Returns & Guarantee

  • How does the 30-day money-back guarantee work?
  • Who is eligible for the guarantee?
  • How do I request a refund?
  • Do I need to return the product?
  • What happens if my order arrives damaged?
  • How long does a refund take?
  • Can subscription orders be refunded?
← All Help Center topics

How do I request a refund?

Contact Olsom Support and provide:

  • your name
  • the email used for your order
  • your order number
  • a short explanation of your request

Our team will review the request according to the current 30-day money-back guarantee policy.

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*These statements have not been evaluated by the FDA. Olsom is not intended to diagnose, treat, cure, or prevent any disease.