Do I need to return the product?

Yes. Under our Return Policy, products are returned using a prepaid shipping label provided by our customer success team, at a cost of 9 USD.

• Unopened products: let us know within 14 days of delivery and send the package within 14 days of notifying us. The label cost is deducted from your refund.
• Not as described or faulty: let us know within 30 days of delivery, with photos, and send the package within 30 days of notifying us.

Please use the label we provide, as we cannot issue a refund for parcels sent with a different label.